FAQs

Frequently Asked Questions

Question: Who can I contact if I have a question about my registration? (e.g., registration receipt, changes to registration, technical difficulties, etc.)

Answer: Email registration@astho.org

Question: Which events require special invitation?

Answer: The Assembly of Members session on Thursday and Place-Based Project EchoTM session on Friday.

Question: How do I register?

Answer: You must register online between May 1 and Aug. 30. On-site registration fees will incur an additional $100 fee.

Question: What is covered by my registration fee?

Answer: Your registration fee will include access to daily plenary sessions and session materials, the cost of provided meals and break service. 

Question: How do I register if I am a speaker or award winner?

Answer: Speakers and award winners will receive a separate communication with registration instructions. Please contact Avia Mainor at amainor@astho.org if you have any questions.

Question: Can I register for a single day?

Answer: Yes, single day registration is offered for the annual meeting. Click on the registration tab to view the registration rates.

Question: What payment types do you accept?

Answer: Secure payments can be made via credit card (Visa, MasterCard, AmEx), purchase order, or check. All check payments must be in US funds drawn on a US bank. Make purchase orders/checks payable to ASTHO. Please mail full payment and a copy of your online registration receipt/invoice to: ASTHO Annual Meeting Attention: Koudedia Sissoko 2231 Crystal City Drive, Suite 450 Arlington, VA 22202.

Question:  Can I pay the registration fee later?

Answer: Payments via credit card must be made online at the time of registration. You may pay via purchase order or check. All checks must be postmarked by Aug. 30. 

Question: What is the process to substitute someone else from my organization if I cannot attend?

Answer: Substitutions may be requested at any time but must be submitted in writing to registration@astho.org.

Question: Can I receive a refund if I need to cancel?

Answer: Yes, all cancellations must be submitted in writing to registration@astho.org by close of business on Aug. 30, 2019. No refunds will be issued after Aug. 30, 2019. 

Question: How do I reserve a hotel room?

Answer: Visit 2019 Annual Meeting hotel reservations to reserve a hotel room. Discounted attendee room rates start at $239 per night plus tax and charges. Rooms are available until September 2, 2019 or until the block is sold out, whichever comes first.